# Returns Policy

- Link: https://decorbt.com/en/refund-and-returns-policy/
- Published: 2026-10-19T12:20:45+00:00
- Author: vaggelistsaganis@gmail.com

# Returns and Right of Withdrawal Policy

We want you to clearly understand what applies after your purchase. This policy 
does not limit the rights you have under applicable law.

## Right of withdrawal for online purchases

As a consumer, you may generally withdraw from an online purchase within 14 days
of receiving the product, without giving a reason. To exercise this right, please
notify us by a clear statement at [info@decorbt.com](https://decorbt.com/en/refund-and-returns-policy/info@decorbt.com?subject=Withdrawal%20from%20an%20order)
before the deadline expires and include your order number.

After notifying us, return the product without undue delay and no later than 14 
days. You may inspect the product as you would in a shop. You may be liable for 
any diminished value if you have handled it beyond what is necessary to establish
its nature, characteristics and functioning.

## Refunds

If you validly exercise your statutory right of withdrawal, we will refund the amounts
required by law, including the cost of standard initial delivery. The refund will
be made without undue delay and no later than 14 days from the date we are informed.
Where permitted by law, we may withhold the refund until we have received the products
or proof that they have been sent back. Refunds are issued using the same payment
method as the original transaction, unless you agree otherwise at no extra cost.

If you withdraw because you have changed your mind, you may be responsible for the
direct cost of returning the goods, provided you were informed of this before purchase.
For a faulty or non-conforming product, please contact us first so we can guide 
you. Your statutory rights remain unaffected.

## Exceptions

The law provides for specific exceptions to the right of withdrawal, including products
made to the consumer’s specifications or clearly personalised. This exception applies
only where the legal requirements are met.

## How to contact us

Email us at [info@decorbt.com](https://decorbt.com/en/refund-and-returns-policy/info@decorbt.com)
or call [+30 698 725 2057](https://decorbt.com/en/refund-and-returns-policy/+306987252057),
quoting your order number and explaining your request.