# FAQ

- Link: https://decorbt.com/en/faq/
- Published: 2022-04-04T11:36:02+00:00
- Author: vaggelistsaganis@gmail.com

###### Help & information

# Frequently Asked Questions

Find quick answers about our designs, sizes, frames, orders, delivery and payments.
If you need more help, please contact us.

 * [Home](https://decorbt.com/en/)
 * FAQ

#### Returns


Our return terms, time limits and steps are explained in the [Returns Policy](https://decorbt.com/en/refund-and-returns-policy/).
As some designs are made to order, please contact us before sending an item back.


Email your order number and photos to [info@decorbt.com](https://decorbt.com/en/faq/info@decorbt.com).
We will review your request and let you know the next steps.


Please contact us first at [info@decorbt.com](https://decorbt.com/en/faq/info@decorbt.com)
or [+30 698 725 2057](https://decorbt.com/en/faq/+306987252057), and include your
order number. Please review the Returns Policy before sending an item.

#### Production & Delivery


The estimated production time is 1–2 days. This is the time needed to prepare your
item and is separate from delivery time.


Estimated delivery within Attica is 2–3 days. Delivery to other areas may vary by
destination and carrier. See [Shipping and Delivery](https://decorbt.com/en/shipping-and-delivery/)
for more information.


For help with your order, contact us and include your order number. If your carrier
has sent you a tracking link, use it for the latest shipment updates.

#### Shipping & Options


Shipping is €5 for standard sizes and €7 for the largest size. Orders over €90 qualify
for free shipping. The available shipping charge is also shown at checkout before
you place your order.


First choose a material and size from the available options. A frame is offered 
only where it appears as an option. If you switch to a size that does not support
a frame, it is removed automatically and the matching price and image are shown.


Enter your delivery address at checkout. The available shipping methods and cost
for your area will be shown there.

#### Payments


The payment methods currently available will be shown at checkout when you place
your order.


Card payments are completed through the secure payment flow shown at checkout. Never
send card details by email or message.


After placing your order, check your confirmation email and your spam or junk folder.
If it has not arrived, contact us with the name and email address used for the order.