Order Cancellation

If you would like to cancel an order, please contact us as soon as possible and before it is dispatched. Please email info@decorbt.com with the subject “Order cancellation” and include your order number and the name used for the purchase.

You can also call us on +30 698 725 2057 or contact us via WhatsApp. We will let you know whether the cancellation can be completed. Submitting a request does not confirm the cancellation; it is confirmed only after you receive our reply.

If your order has already been dispatched

If the parcel has already been handed over to the carrier, it may no longer be possible to cancel it before delivery. This does not affect your statutory right to withdraw from an online purchase, where applicable. See our Returns Policy for the steps and deadlines.

Refunds

If your cancellation is confirmed before dispatch, we will let you know about any refund due. Refunds are issued in accordance with the payment method and applicable law.